Privacy policy

Privacy Policy

Last updated: June 2026

At L. A. Lovell, your privacy is important. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website, make a purchase, or subscribe to The Memory Box newsletter.

Information I Collect

Depending on how you interact with the website, I may collect:

  • Your name
  • Email address
  • Shipping and billing information
  • Order details
  • Information you provide when contacting me
  • Website usage information through cookies and analytics tools

How Your Information Is Used

Your information may be used to:

  • Process and fulfil orders
  • Send order confirmations and updates
  • Deliver digital products and downloads
  • Send newsletters and updates if you have subscribed
  • Respond to enquiries and customer support requests
  • Improve the website and user experience

Newsletter Subscribers

If you subscribe to The Memory Box newsletter, your email address will be stored securely through my email service provider.

You may unsubscribe at any time using the unsubscribe link included in every email.

Third-Party Services

To operate this website, I may use trusted third-party services, including:

  • Big Cartel (online store)
  • Bookvault (print and fulfilment services)
  • PayPal and other payment processors
  • MailerLite (email newsletter)
  • Analytics providers used to understand website traffic

These services only receive the information necessary to perform their functions and maintain their own privacy policies.

Payment Information

Payment details are processed securely by third-party payment providers. I do not store or have access to your full payment card information.

Cookies

This website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

You can control cookies through your browser settings.

Data Retention

Personal information is retained only as long as necessary to fulfil orders, provide services, comply with legal obligations, and maintain business records.

Your Rights

If you are located in the UK or European Economic Area, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact me using the details below.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

L. A. Lovell

Email: [email protected]

Website: www.lalovell.com